Terms of use

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PLEASE READ THESE TERMS CAREFULLY. By continuing to access the Services, you agree to these Terms. If you do not agree to these Terms, please do not access the Services.

These Terms

What These Terms Cover

These terms of use (together with the documents referred to in them) (the “Terms”) set out the terms on which Tesu Health Ltd (“we”, “us”, “our”) makes our PreDiaWell mobile application (the “App”) and/or our website at https://www.tesuhealth.com (the “Website”), and the associated Tesu Health services and content (collectively the “Services”), available to you (“you”, “your”).

Why You Should Read Them

These Terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

Information About Us

Tesu Health Ltd is registered in England and Wales under company number 15275028.
Registered office: 8A Romsey Terrace, Cambridge, CB1 3NH, United Kingdom.
VAT number: GB472174784.

Eligibility, Intended Use and Scope

The Services are intended for use by individuals who are resident in the United Kingdom. We do not represent that the Services comply with laws or regulations outside the UK. If you access the Services from outside the UK, you do so at your own initiative and are responsible for compliance with local laws.

The Services, including the App, are intended to be used only by adults (aged 18 years or over) who have been diagnosed with non-diabetic hyperglycaemia (prediabetes) by a qualified healthcare professional.

The App is a digital therapeutic software application intended to support lifestyle change for the management of prediabetes. It provides structured educational content and behavioural support tools, including cognitive behavioural approaches and goal-setting activities relating to nutrition and physical activity.

The Services are designed to support, but not replace, engagement with appropriate healthcare professionals. You must not use the Services unless you fall within this intended user group.

The Services are not intended for, and must not be used for:

• diagnosis, screening, triage, or emergency decision-making;
• clinical management of diabetes or other medical conditions;
• use by pregnant individuals;
• use by individuals with significant comorbidities where increased physical activity, including walking, may pose a risk of serious adverse health outcomes;
• substituting, overriding, or replacing advice, assessment, diagnosis, or treatment provided by a GP or other qualified healthcare professional.

If you fall outside the intended use described above, or if your health status changes such that the Services may no longer be appropriate for you, you must stop using the Services and seek advice from a healthcare professional.

Your Privacy and Data Protection

We process personal data, including special category health data, in accordance with UK GDPR and the Data Protection Act 2018. Details of how we collect, use and protect personal data are set out in our Privacy Policy, which forms part of these Terms.

Please be aware that whilst we take the measures set out in the Privacy Policy to keep your personal data secure, internet transmissions are never completely private or secure meaning messages or information you send using the Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Additional Terms For The App

Your use of the App may also be governed by the Apple App Store or Google Play terms and policies, available at:

• https://www.apple.com/legal/internet-services/itunes/uk/terms.html
• https://play.google.com/intl/en_uk/about/play-terms.html

If there is any conflict between Apple App Store or Google Play terms and these Terms, these Terms will prevail.

You may download and use the App on a single personal device for your own private use only.

Important Medical Disclaimer and Non-Reliance

WARNING: THE SERVICES DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

The Services are not intended to replace medication, advice, diagnosis, or treatment from a qualified healthcare professional.

You must consult your GP or another appropriate healthcare professional:

• before starting to use the Services;
• before making any changes to medication, diet, or treatment;
• if you have concerns about your health; and
• to keep them informed of your progress.

THE SERVICES SHOULD NOT BE RELIED UPON BY YOU IN MAKING (OR REFRAINING FROM MAKING) ANY DECISIONS REGARDING YOUR HEALTH OR WELLBEING. YOU MUST CONSULT YOUR DOCTOR OR ANOTHER APPROPRIATE HEALTHCARE PROFESSIONAL BEFORE MAKING ANY CHANGE TO YOUR DIET OR MEDICATION OR REFRAINING FROM ANY COURSE OF ACTION OR TREATMENT ARISING OUT OF YOUR USE OF THE SERVICES. YOU MUST KEEP YOUR DOCTOR OR ANOTHER APPROPRIATE HEALTHCARE PROFESSIONAL UPDATED WITH YOUR PROGRESS FOLLOWING YOUR USE OF THE SERVICES. FAILURE TO DO SO COULD DAMAGE YOUR HEALTH.

The Services provide educational, informational, and behavioural support tools relating to prediabetes, diabetes-related topics, and healthy lifestyle habits. Any recommendations or insights generated by the Services are general in nature and based on the information you choose to provide.

You are responsible for:

• ensuring information you provide is accurate, current, and complete;
• determining whether the Services are suitable for your needs; and
• seeking professional advice where appropriate.

We are entitled to rely on information you submit when providing the Services.

Use of the Services

Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, non-commercial use in accordance with these Terms.

Restrictions

You must not:

• share, sell, rent, or make the Services available to others;
• copy, modify, reverse engineer, decompile, or create derivative works except where permitted by law;
• interfere with the security or operation of the Services;
• use the Services unlawfully or maliciously.

User Content and Acceptable Use

Any content you upload or transmit must be lawful, accurate, and not infringe third-party rights. Content you submit (excluding personal data) is treated as non-confidential and non-proprietary.

We may remove content or suspend or terminate access where you breach these Terms or where required for legal, regulatory, or safety reasons.

Third Party Links and Content

The Services may contain links to third-party websites or materials. We do not control or endorse them and are not responsible for their content, availability, or services. Access is at your own risk.

Updates and Changes to The Service

We may update or modify the Services to:

• improve performance or functionality;
• address security issues; or
• comply with legal or regulatory requirements.

If an update materially affects your access or use, you may cancel your subscription (if applicable). Failure to install required updates may result in loss of functionality or access.

Payments, Subscriptions, and Refunds

Payment Provider

We use Stripe Payments Europe Ltd as our third-party payment processor for subscriptions and other purchases made in connection with the Services. By making a payment, you agree to be bound by Stripe’s applicable terms and conditions, in addition to these Terms.

Subscription Billing

Subscriptions are billed in advance on a recurring basis (for example, monthly or annually), as selected at the time of purchase. Your subscription will continue until cancelled.

Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time via customer portal. Cancellation will take effect at the end of the current billing period.

Price Changes

If we change subscription prices, we will give you at least 30 days’ notice. Price changes will apply from your next billing cycle unless you cancel before then.

Your Right to Cancel (UK Consumers)

If you are a UK consumer, you have a legal right to cancel your subscription within 14 days of purchase (the “Cancellation Period”) without giving any reason.

Digital Content and Loss of Cancellation Right

If you request or begin access to digital content or Services during the Cancellation Period, you acknowledge that once performance has begun you may lose your right to cancel and receive a refund for the portion of the Services already provided, in accordance with UK consumer law.

Refunds

If you cancel within the Cancellation Period and have not accessed the Services, you will be entitled to a full refund.

If you cancel after the Cancellation Period, you will not be entitled to a refund for the current billing period, but you will continue to have access until the end of that period.

Our Liability to You

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under English law.

Subject to this, we do not guarantee uninterrupted or error-free operation of the Services and are not liable for losses arising from reliance on information provided through the Services, service interruptions, technical failures, or events outside our reasonable control.

The Services are provided for private use only. We are not liable for business losses.

General

Intellectual Property Rights

All intellectual property rights in the Services belong to us or our licensors. You acquire no ownership rights by using the Services.

Termination and Suspension

We may suspend or terminate access to the Services if you breach these Terms, where required for safety or legal reasons, or after prolonged inactivity. You may stop using the Services at any time.

Changes to These Terms

We may update these Terms to reflect changes in law, regulation, or the Services. We will give at least 30 days’ notice of material changes. Continued use after changes take effect constitutes acceptance.

Other Important Terms

We may transfer our rights and obligations under these Terms.

If any provision is unenforceable, the remainder remains effective.

No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

These Terms constitute the entire agreement between you and us.

Governing Law And Jurisdiction

These Terms are governed by English law.

The courts of England and Wales have exclusive jurisdiction.

Contact Us

Support: support@tesuhealth.com.

General enquiries: info@tesuhealth.com.